Help centre
Frequently asked questions
Everything you need to know about booking beauty and grooming pros to your door.
Do providers really come to my home?
Yes — that's the heart of Trimer. Verified barbers, beauticians, salon stylists and designers travel to your home, office or hotel and bring everything they need. No salon trip required.
Where can a provider come to?
Anywhere within your provider's coverage area — your home, workplace, hotel or a friend's place. You set the address when you book in the app.
How do I book a provider?
Download the Trimer app, browse verified providers by category and location, pick a service and a time slot, and confirm. You'll get a booking confirmation right away.
Can I track my provider on the way?
Yes. Once your booking is confirmed you can follow your provider live on the map as they head to you — just like tracking a ride or a delivery.
Is it safe to have a provider at home?
Every provider is ID-verified with a valid Ghana Card and reviewed by our team before going live. You can also read ratings and reviews from other customers before you book.
Is Trimer free to use?
Yes — browsing and booking on Trimer is free for customers. You only pay for the services or products you choose, securely in the app.
Can I cancel or reschedule?
Yes. You can manage your bookings in the app, subject to each provider's cancellation policy.
What areas do you cover?
Trimer is rolling out across Ghana, starting with the major cities. Open the app to see verified providers available near your address.
How do I become a provider?
Visit the For Providers page and tap Become a Provider. You'll create an account and submit a short application with your Ghana Card for review.
Where can I buy products?
Product purchases happen in the Trimer mobile app. Browse the store here, then check out securely in the app.
Still have a question?
Our team is happy to help with bookings, providers, or anything else.